i've just purchased a polylab..and 25 token already deducted, but nothing is generated...
anyone got that experience?
btw, this is not my first time using polylab..
You are not alone. I just created one today and there was no content in my lab either. I emailed them and have yet to receive a response as yet.
Hi, there's a current bug in the front-end generation for the polylabs that we're investigating and troubleshooting. I've gone in and identified all the blank labs and regenerated them. If you get another blank one, email me ([email protected]) and I will generate one from our admin backend for you. If I missed an existing blank lab, also email me with your IE members account email address and I'll get another generated for you.
I experienced the same today. 25 tokens were deducted but there were nothing in "My Poly-Lab Assessment" page. I also received following error message "A error occurred attempting to initially generate your lab; [parsererror] undefined". I also have escalated.
What's your INE members email so I can troubleshoot and fix this?
I also contacted Bradley ([email protected]) as mentioned above, received very quick and good response.