Unable to cancel off the lab sessions
I had accidentally booked the lab sessions at the current time and unable to cancel them off due to they are already starting at the moment. My intention was actually to book on a later time today.
I then quickly sent an emergency ticket to INE support to cancel it off for token refund but the person reply me with a cancellation policy instead.
This is kind of a bad experience to me as a INE member as the action was unintentional from my end and nothing could be done to resolve this issue. I also do not know about the minimum time frame needed in order to book the session each time, for example, 35 mins before the start time.
This issue has been resolved with the help of Brian McGahan. Sincerely thank him for the great assistance and apologised for the trouble.