Unity Connection SIP Integration Issue

Hi everone, I am having a strange issue with SIP integration between CUCM and Unity Cnx. I pickup the handset on extention 2001 and dial 2004, 2004 does not answer, call transfers to Voicemail, and this is where the issue starts, Unity plays the Attempt to signin message and prompts to enter the PIN for 2001 instead of transferring the call to extention 2004's inbox.

I have run some debugs and noticed the below, the RedirectingId= field is empty. I have tried this from two different CUCMs into the same Unity and both have the same issue. However both CUCMs work with SCCP integration into the same Unity Cnx Box.

The only reference I could find on the net is the below link, but that also did not help:

https://supportforums.cisco.com/discussion/11049716/unity-connection-80-transfer-calls-voicemail-goes-sign

CallData, 1, CallerId=2001, CalledId=2220, RedirectingId=, Origin=16, Reason=1, CallGuid=D8AD66B4CD3C449B80D53ADE94264603, CallerName=HQ Phone 1, LastRedirectingId=, LastRedirectingReason=1, PortDisplayName=HQ-SIP-NEW-1-002
Application, 1, 2001, AttemptSignIn
State, 1, 2001, State - AttemptSignIn.cde!Dummy
State, 1, 2001, Event is [NULL]
Application, 1, 2001, SubSignIn
Display, 1, 2001, Subscriber Sign-In
State, 1, 2001, State - SubSignIn.cde!AnswerPhone
State, 1, 2001, Event is [TrueEvent]
State, 1, 2001, State - SubSignIn.cde!AuthenticateUser
Application, 1, 2001, -->SubAuthenticate
State, 1, 2001, State - SubAuthenticate.cde!TryCounter
State, 1, 2001, Event is [NULL]
State, 1, 2001, State - SubAuthenticate.cde!GatherID
State, 1, 2001, Event is [FalseEvent]
State, 1, 2001, State - SubAuthenticate.cde!LoadSubscriberMinimalData
State, 1, 2001, Event is [NULL]
State, 1, 2001, State - SubAuthenticate.cde!GatherPIN
Application, 1, 2001, -->SubAuthenticatePW
State, 1, 2001, State - SubAuthenticatePW.cde!ValidatePwd
State, 1, 2001, Event is [HangupEvent]
Application, 1, 2001, <--SubAuthenticatePW
State, 1, 2001, Event is [HangupEvent]
Application, 1, 2001, <--SubAuthenticate
State, 1, 2001, Event is [HangupEvent]
Display, 1, 2001, Idle

Any help greatly appriciated and thank you for your time.

 

Comments








  • Hi Hehmet,

                   
    Did you check the check box Redirecting Diversion Header Delivery – Outbound on the SIP Trunk in CUCM?

     

    Regards,

     

    Hendry

     

     

     

     

     

     

     

    De: [email protected] [mailto:[email protected]]
    En nombre de mehmet1977

    Enviado el: sábado, 26 de julio de 2014 16:03

    Para: Moreno Diaz Hendry Andres

    Asunto: [CCIE Voice] Unity Connection SIP Integration Issue

     

    Hi everone, I am having a strange issue with SIP integration between CUCM and Unity Cnx. I pickup the handset on extention 2001 and dial 2004, 2004 does not answer, call transfers to Voicemail, and this is where the issue starts, Unity plays the Attempt
    to signin message and prompts to enter the PIN for 2001 instead of transferring the call to extention 2004's inbox.

    I have run some debugs and noticed the below, the RedirectingId= field is empty. I have tried this from two different CUCMs into the same Unity and both have the same issue. However both CUCMs work with SCCP integration into the same Unity
    Cnx Box.

    The only reference I could find on the net is the below link, but that also did not help:

    https://supportforums.cisco.com/discussion/11049716/unity-connection-80-transfer-calls-voicemail-goes-sign

    CallData, 1, CallerId=2001, CalledId=2220, RedirectingId=, Origin=16, Reason=1, CallGuid=D8AD66B4CD3C449B80D53ADE94264603, CallerName=HQ Phone 1, LastRedirectingId=, LastRedirectingReason=1, PortDisplayName=HQ-SIP-NEW-1-002

    Application, 1, 2001, AttemptSignIn

    State, 1, 2001, State - AttemptSignIn.cde!Dummy

    State, 1, 2001, Event is [NULL]

    Application, 1, 2001, SubSignIn

    Display, 1, 2001, Subscriber Sign-In

    State, 1, 2001, State - SubSignIn.cde!AnswerPhone

    State, 1, 2001, Event is [TrueEvent]

    State, 1, 2001, State - SubSignIn.cde!AuthenticateUser

    Application, 1, 2001, -->SubAuthenticate

    State, 1, 2001, State - SubAuthenticate.cde!TryCounter

    State, 1, 2001, Event is [NULL]

    State, 1, 2001, State - SubAuthenticate.cde!GatherID

    State, 1, 2001, Event is [FalseEvent]

    State, 1, 2001, State - SubAuthenticate.cde!LoadSubscriberMinimalData

    State, 1, 2001, Event is [NULL]

    State, 1, 2001, State - SubAuthenticate.cde!GatherPIN

    Application, 1, 2001, -->SubAuthenticatePW

    State, 1, 2001, State - SubAuthenticatePW.cde!ValidatePwd

    State, 1, 2001, Event is [HangupEvent]

    Application, 1, 2001, <--SubAuthenticatePW

    State, 1, 2001, Event is [HangupEvent]

    Application, 1, 2001, <--SubAuthenticate

    State, 1, 2001, Event is [HangupEvent]

    Display, 1, 2001, Idle

    Any help greatly apprictaed and thank you for your time.

    Mehmet







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  • I agree that you have to check the redirecting diversion checkbox for outbound direction. Otherwise, Unity Connection cannot know which extension forwarded the call to Unity Connection. By checking this box, CUC will check if a voicemail box exists for that redirecting DN and allows you to leave a message...

     

     

    Rémi

    Rémi
    CCIE Collaboration #57461

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