need help with voice design project i be working form next week.

Compile2011 · October 2013

Hi All,

Just wondering if i can get some help.

I have the following scenrio need some suggetsions or help on how to proceed.

The customer has basically 6 offices

HEAD OFFICE -- 500 Users

Remote Site A --60 Users

Remote Site B --- 50 Users

Remote Site C -- 60 users

Remote Site D ---- 100 users

Remote Site E --- 25 users

?
Each office require a LAN with 100MB connectivity to the desktop. They require a new UC solution with desk phones for all users.

25% of the users at HQ and 20% of the users at each remote location require contact centre type functionality with a mix of inbound and outbound calls with reporting.

They have enough rack space in there head office.

Tey got 100 MBps Mpls Wan bandwith and 10 Mbps at each location.

What should be my assumption in designing? what can be the right approach?

Any help will be appreciated.

many Thanks in advance

lillesteen · November 2013

Hi There

Well, it’s not a lot your providing. Still some questions:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

· Do you need to deliver all Cisco equipment, including switches and routers

· Do you have any idea of the existing incoming/outgoing traffic, the amount of call’s (Erlang calculation) amount of E1/T1 or sip trunks (http://www.erlang.com/calculator)

· What requirement are there to the users, Phone types

· Do they have contact center today, if so what type. Can you get any logs or report of usages.

This is just to begin with, where are you located in the world ? A topology diagram would also be helpful and needed, for future design.

Regards

Steen Nielsen

From: Compile2011 <[email protected]>
To: [email protected]
Sent: Thursday, October 31, 2013 3:39 PM
Subject: [CCIE Voice] need help with voice design project i be working form next week.