Issue with CUC

insomniac_phantom

Hello everyone.

Recently I installed a CUC version 7. After completing the intergration with CUCM whenver I press the messages button

on phone I do not hear any default greetings at all. The timer keeps on increasing but I cannot hear the attendant playing.

The voice ports show registered.

What can be the issue?

Is something wrong with the installation or configuration?

MijanurRahman

Is this is a remote pod/rack and your phones are at home? Or this is your home rack and phones are just connected as should be?

Sometime the issue appears for the remote phones, some firewall or routing issue might cause the issue.

insomniac_phantom

Its a home rack and the phones are connected as they should be. The integration works fine as the voice ports show registered on

CUCM.

Can't figure out why the greetings are not playing and its a fresh install, should not give any problems.

RichardJSimmons

Hi.

 

Have you installed the correct locales and what codec are you trying to use when calling into Unity Connection?

You may also want to check the port status are you are dialling in with this tool;

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

 

Regards,

Richard

insomniac_phantom

It's a fresh install.

Everything is on default settings.

RichardJSimmons

Are you dialling the Voicemail Port number or the Pilot number? Have you created the Hunt Pilot for this? 

What codec are you using on the phones?

michael.thompson

if you go to the CUC admin screen and look at opening greeting/greetings, can you click and play back the greeting itself (from the GUI)?

From RTMT, I'm assuming the CUC port shows up and active the whole time (so that it's really up, not just a half call of sorts.

beyond that...I'm assuming this is a real simple integration, no media resource trickery going on just yet.

On Wed, Oct 30, 2013 at 8:19 AM, insomniac_phantom <[email protected]> wrote:

It's a fresh install.

Everything is on default settings.

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insomniac_phantom

I am using G711 codec.

Yes, I have created the hunt pilot for this.

I am dialing from the messages button on the phone.

I have also tried dialing directly but still the same issue.

Yes, it is a simple integration.

I am attaching the screenshot of the RPSM output.

http://postimg.org/image/nb7aqp71v/

RichardJSimmons

Do you even here the welcome prompt and asking for PIN?

Trying entering a PIN and see if it progress's - is there anything blocking traffic between the phone and the CUC - could it be a 1 way audio issue?

also check the direct routing rules and make sure it is set to "Attempt sign in" 

walt

Have u reset the vm hunt list?  When the call is connected press ? Button twice on phone to see if u are getting send and rcv packets. Is the phone turned up :-)

RichardJSimmons

Have you got this working? Are all the services running on the CUC?

insomniac_phantom

No I do not hear the welcome prompt and neither it asks for PIN.

I tried entering the PIN but still the same issue no prompt is played.

I have checked the routing rules and it is set to Attempt Sign In.

I have reset the VM Hunt List and even reset the ports but still no success.

I can see packets send and receive changing.

I don't think that it is a one way audio issue because its a home lab and I have nothing else configured.

I guess it might be some issue with the installation that is affecting the prompts.

Yes, all the services in CUC are UP.

Yes, the phone is powered ON.

RichardJSimmons

Have you followed the CUCM/CUCN SCCP integration guide? I would recommned that you go through this step-by-step.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html

 

michael.thompson

Richard...I highly doubt that it's an integration issue.  Possible, but doubtful.  With a sccp integration, if it was bad...the system likely wouldn't pick up at all, but return a busy. 

My thought is that if you haven't done much work with it yet, try to reinstall.  It's not common, but I've seen installs that just don't copy some key files over (like prompts) or they aren't copied cleanly.  Result is that the system hangs while trying to load the files.  It's a pain, but a scorch / reinstall will be an hr.  At least you can check that off if it turns out not to be the culprit. 

Sent from my iPhone

On Nov 7, 2013, at 8:57 AM, RichardJSimmons <[email protected]> wrote:

Have you followed the CUCM/CUCN SCCP integration guide? I would recommned that you go through this step-by-step.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html

 

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http://www.INE.com



Subscription information may be found at:

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insomniac_phantom

I am also thinking of doing a reinstall because none of the methods seems to help.

Already wasted a lot of time trying to fix it.

Will go for reinstallation...

 

michael.thompson

Let us know.  

I won't be shocked.  I've seen that on bare metal installs in production worlds as well.  

Sent from my iPhone

On Nov 7, 2013, at 4:28 PM, insomniac_phantom <[email protected]> wrote:

I am also thinking of doing a reinstall because none of the methods seems to help.

Already wasted a lot of time trying to fix it.

Will go for reinstallation...

 

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http://www.INE.com



Subscription information may be found at:

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insomniac_phantom

Issue resolved.....!!!! [:D]

Was reading one article on the internet and did the following steps and then everything started working fine..

1. Go to CUCM OS Administration

2. Then select Settings>IP>Ethernet

3. Mention default gateway. (In my case 142.100.64.254)