Subscriber Template not seen

Hello Mark,

After listening to the Deepdive Module 20, I tried to create cisco unity voice mailbox for a Line using CUCM but I could not see the subscriber template. I did all the troubleshooting checks you have mentioned in the DeepDive. Here are the list of checks I did but no luck.

1. Removed the mask from the Voice mail profile and reset the profile.

2. Checked the AXL servers connectivity to PUB/SUB - Test successful. Ports are set as 443.

3. Checked the username and password of the user that has the role of standard API Access.

4. Voice mail profile is correctly assigned for the Line.

5. I can see the CCM Super user as the selected user under the Application server.

To troubleshoot further, I created the another user in the CUC and tried to check if I can see the "Edit Unity user" but even that option is not available for already created user in the CUC.

Could you please tell me what are things should I check further to see the subscriber template.

Note: I am using Cisco Unity Connection version 8.6.2. Moreover I could not see Cisco AXL Web Service on CUC 8.6.2 under Cisco Unified Serviceability. Only "Platform SOAP Services", "Cisco Serviceability Reporter" and "Cisco DirSync" are seen.

Thanks,

Viki

Comments

  • Hi Viki,

    Can you please go through this troubleshooting document from Cisco if it helps? Thanks.



    Thanks,


    Md. Mijanur Rahman, CCIE #27424 (Voice)


    Mobile# +971 567698061





    On Sat, Oct 19, 2013 at 4:01 PM, sethuvignesh <[email protected]> wrote:

    Hello Mark,

    After listening to the Deepdive Module 20, I tried to create cisco unity voice mailbox for a Line using CUCM but I could not see the subscriber template. I did all the troubleshooting checks you have mentioned in the DeepDive. Here are the list of checks I did but no luck.

    1. Removed the mask from the Voice mail profile and reset the profile.

    2. Checked the AXL servers connectivity to PUB/SUB - Test successful. Ports are set as 443.

    3. Checked the username and password of the user that has the role of standard API Access.

    4. Voice mail profile is correctly assigned for the Line.

    5. I can see the CCM Super user as the selected user under the Application server.

    To troubleshoot further, I created the another user in the CUC and tried to check if I can see the "Edit Unity user" but even that option is not available for already created user in the CUC.

    Could you please tell me what are things should I check further to see the subscriber template.

    Note: I am using Cisco Unity Connection version 8.6.2. I do not think version could be an issue.

    Thanks,

    Viki






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  • Hi Rahman,

    I have visited that document to see if it can help but the issue seems to be not related to the topics mentioned there.

    Note: I am using Cisco Unity Connection version 8.6.2. Moreover I could not see Cisco AXL Web Service on CUC 8.6.2 under Cisco Unified Serviceability. Only "Platform SOAP Services", "Cisco Serviceability Reporter" and "Cisco DirSync" are seen.
     
    Thanks & Regards,
    Viki


    On Saturday, 19 October 2013 2:37 PM, MijanurRahman <[email protected]> wrote:
    Hi Viki,

    Can you please go through this troubleshooting document from Cisco if it helps? Thanks.



    Thanks,


    Md. Mijanur Rahman, CCIE #27424 (Voice)


    Mobile# +971 567698061





    On Sat, Oct 19, 2013 at 4:01 PM, sethuvignesh <[email protected]> wrote:


    Hello Mark,

    After listening to the Deepdive Module 20, I tried to create cisco unity voice mailbox for a Line using CUCM but I could not see the subscriber template. I did all the troubleshooting checks you have mentioned in the DeepDive. Here are the list of checks I did but no luck.



    1. Removed the mask from the Voice mail profile and reset the profile.

    2. Checked the AXL servers connectivity to PUB/SUB - Test successful. Ports are set as 443.

    3. Checked the username and password of the user that has the role of standard API Access.

    4. Voice mail profile is correctly assigned for the Line.

    5. I can see the CCM Super user as the selected user under the Application server.

    To troubleshoot further, I created the another user in the CUC and tried to check if I can see the "Edit Unity user" but even that option is not available for already created user in the CUC.

    Could you please tell me what are things should I check further to see the subscriber template.

    Note: I am using Cisco Unity Connection version 8.6.2. I do not think version could be an issue.

    Thanks,

    Viki





    INE - The Industry Leader in CCIE Preparation

    http://www.INE.com



    Subscription information may be found at:

    http://www.ieoc.com/forums/ForumSubscriptions.aspx




    INE - The Industry Leader in CCIE Preparation

    http://www.INE.com



    Subscription information may be found at:

    http://www.ieoc.com/forums/ForumSubscriptions.aspx


  • Hi Viki,

    If you cannot find under the featured service, please check under network services.

    Also can you please check once in Unity Connection if 'voicemailusertemplate' is available there?

    HTH.

  • Check enduser has the following:

    Ccmuser roles.

    Device associated and

    primary extension selected.

     

    Hth

  • Hello Rahman,

    I have solved the issue. It was my fault, primary extension was not associated to the users. After that I was able to do it from CUCM.

    Thanks for your guidance.
     
    Thanks & Regards,
    Vignesh S


    On Saturday, 19 October 2013 8:00 PM, MijanurRahman <[email protected]> wrote:
    Hi Viki,

    If you cannot find under the featured service, please check under network services.

    Also can you please check once in Unity Connection if 'voicemailusertemplate' is available there?

    HTH.



    INE - The Industry Leader in CCIE Preparation

    http://www.INE.com



    Subscription information may be found at:

    http://www.ieoc.com/forums/ForumSubscriptions.aspx


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