Issue with UCCX Script

insomniac_phantom

Hello Everyone,

I am trying to making an auto attendant script in UCCX.

Steps are as follows:

1. Start

2. Accept

3. Play Prompt

4. Menu

>Press 1 (call redirect)

>Press 2 (call redirect)

>Press 3 (play prompt)

>Press 4 (go to menu)

>Press 5 (call disconnect)

5. Terminate

6. End

My problem is when I call the associated trigger with this script the play prompt at the step 3 does not play at all and instead it

plays "are you still there?" And after sometime the call gets disconnected. The call does not proceed to step 4 and it is disconnected.

I have tried script validation and says script validation succeded.

What can be the issue?

 

 

MijanurRahman

What is your media format? UCCX needs specific media format to play, not every codec/bit rate is supported.

On Oct 14, 2013 2:16 AM, "insomniac_phantom" <[email protected]> wrote:

Hello Everyone,

I am trying to making an auto attendant script in UCCX.

Steps are as follows:

1. Start

2. Accept

3. Play Prompt

4. Menu

>Press 1 (call redirect)

>Press 2 (call redirect)

>Press 3 (play prompt)

>Press 4 (go to menu)

>Press 5 (call disconnect)

5. Terminate

6. End

My problem is when I call the associated trigger with this script the play prompt at the step 3 does not play at all and instead it

plays "are you still there?" And after sometime the call gets disconnected. The call does not proceed to step 4 and it is disconnected.

I have tried script validation and says script validation succeded.

What can be the issue?

 

 

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insomniac_phantom

I am using a recorded prompt which I have recorded.

It is .wav format

ngageby

How did you create the .wav file?  

Sent from my iPhone. Any typos are the result of its intelligence and not mine. 

On Oct 14, 2013, at 8:34 AM, insomniac_phantom <[email protected]> wrote:

I am using a recorded prompt which I have recorded.

It is .wav format

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http://www.INE.com



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MijanurRahman

But what is the codec you are using? It should be CCITT-U Law, 16 bit, mono, 8khz format. You can use windows recorder which was built-in on windows XP to fix the format.

On Oct 14, 2013 4:34 PM, "insomniac_phantom" <[email protected]> wrote:

I am using a recorded prompt which I have recorded.

It is .wav format

INE - The Industry Leader in CCIE Preparation

http://www.INE.com



Subscription information may be found at:

http://www.ieoc.com/forums/ForumSubscriptions.aspx

insomniac_phantom

I created a script for recording purpose and after the recording is complete it saves it in .wav format.

The prompt runs fine if it is used is some other script instead of the current one that I am currently working on.

It is using CCITT-U Law, 16 bit, mono, 8khz format.

 

MijanurRahman

Which node you are using? SP[…] or P[…]? Can you please take a screenshot of the script you are referring? Thanks.

On Oct 15, 2013 2:06 AM, "insomniac_phantom" <[email protected]> wrote:

I created a script for recording purpose and after the recording is complete it saves it in .wav format.

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insomniac_phantom

I am using P[..].

I am not able able to upload to screen shot.

MijanurRahman

Two questions:

1. Which location you are uploading file?

2. Did you check file properties if it's exactly what I have recommended before?

insomniac_phantom

Here is the URL for screen shot

http://postimg.org/image/bqwyhvsl1/

Yes, the file properties are exactly the same as you have mentioned in your previous comment

MijanurRahman

Hi,

You should not copy the prompt at C: location. There are several ways to upload the prompt in correct location.
1. Use the prompt upload option from the application GUI (Application/Prompt Management)

2. You can copy the prompt file into 'Prompt' folder inside the system directory of UCCX (User folder).

After that you should use P[prompt.wav] without any file directory mentioned.

HTH.

Thanks,

Md. Mijanur Rahman, CCIE #27424 (Voice)

Mobile# +971 567698061

dreamforccie.wordpress.com

On Sat, Oct 19, 2013 at 3:30 PM, insomniac_phantom <[email protected]> wrote:

Here is the URL for screen shot

http://postimg.org/image/bqwyhvsl1/

Yes, the file properties are exactly the same as you have mentioned in your previous comment

INE - The Industry Leader in CCIE Preparation

http://www.INE.com



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insomniac_phantom

It worked......[:D]

Thanks a lot for your help.

But I am not able to figure out why the prompt does not function when C: is given.

The prompt properties just needs the location from where the file is to be picked for playing.