Issue with UCCX Script

Hello Everyone,

I am trying to making an auto attendant script in UCCX.

Steps are as follows:

1. Start

2. Accept

3. Play Prompt

4. Menu

>Press 1 (call redirect)

>Press 2 (call redirect)

>Press 3 (play prompt)

>Press 4 (go to menu)

>Press 5 (call disconnect)

5. Terminate

6. End

My problem is when I call the associated trigger with this script the play prompt at the step 3 does not play at all and instead it

plays "are you still there?" And after sometime the call gets disconnected. The call does not proceed to step 4 and it is disconnected.

I have tried script validation and says script validation succeded.

What can be the issue?




Sign In or Register to comment.