
Issue with UCCX Script
Hello Everyone,
I am trying to making an auto attendant script in UCCX.
Steps are as follows:
1. Start
2. Accept
3. Play Prompt
4. Menu
>Press 1 (call redirect)
>Press 2 (call redirect)
>Press 3 (play prompt)
>Press 4 (go to menu)
>Press 5 (call disconnect)
5. Terminate
6. End
My problem is when I call the associated trigger with this script the play prompt at the step 3 does not play at all and instead it
plays "are you still there?" And after sometime the call gets disconnected. The call does not proceed to step 4 and it is disconnected.
I have tried script validation and says script validation succeded.
What can be the issue?
Comments
What is your media format? UCCX needs specific media format to play, not every codec/bit rate is supported.
I am using a recorded prompt which I have recorded.
It is .wav format
Sent from my iPhone. Any typos are the result of its intelligence and not mine.
On Oct 14, 2013, at 8:34 AM, insomniac_phantom <[email protected]> wrote:
But what is the codec you are using? It should be CCITT-U Law, 16 bit, mono, 8khz format. You can use windows recorder which was built-in on windows XP to fix the format.
I created a script for recording purpose and after the recording is complete it saves it in .wav format.
The prompt runs fine if it is used is some other script instead of the current one that I am currently working on.
It is using CCITT-U Law, 16 bit, mono, 8khz format.
Which node you are using? SP[…] or P[…]? Can you please take a screenshot of the script you are referring? Thanks.
I am using P[..].
I am not able able to upload to screen shot.
Two questions:
1. Which location you are uploading file?
2. Did you check file properties if it's exactly what I have recommended before?
Here is the URL for screen shot
http://postimg.org/image/bqwyhvsl1/
Yes, the file properties are exactly the same as you have mentioned in your previous comment
1. Use the prompt upload option from the application GUI (Application/Prompt Management)
It worked......[:D]
Thanks a lot for your help.
But I am not able to figure out why the prompt does not function when C: is given.
The prompt properties just needs the location from where the file is to be picked for playing.