CUPC Voicemail & Unity Connection IMAP problem
I am trying to set up voicemail for a CUPC client. (CUPC v 7.0.1, CUCX v 7.0.2). Under server health on CUPC, voicemail
shows up as Failed to connect: Invalid credentials or account locked. I have configured the password to match what is set for the "web application" password in Unity Connection (the voice mail password is the same anyway) and set the same username password on the client.
I suspected a problem with the server so I telnetted to unity connection on port 143 and noticed sometimes I would get the prompt
"* OK UMSS IMAP4rev1 Server Completed" and then nothing. I checked the Connection IMAP Server service in serviceability and the service had stopped. This keeps happening despite reboots of the server.
I took a wireshark trace and can see that the client tries to log in via IMAP with the correct login details and then nothing from unity connection.
Has anyone seen this behaviour or am I missing something very obvious ( I have checked Allow Users to Access Voice Mail Using an IMAP Client)