UCCX - cannot change ready state
Working on Mod 19 workbook 1.
UCCX with CUCM integration apparently seems fine. CT ports and CTI RP's are created properly but agents are not able to change their state to ready.
The phone gives an error saying it can't change agent state because the phone is out of service. Restarted UCCX engine (serviceability tool) but no success. Any ideas know what it could be?
The incoming call does get queued correctly and can be seen on the agents phones.