Where to begin as a new VOIP administrator
I am a new face here on the INE forums and I have just recently purchased the CCNP VOICE VoD series, I have so far completed through a good portion of the videos.
However I have a few questions that perhaps some may be able to assist with. One of our most experienced VOIP engineers has resigned suddenly and I just recently 'inherited' my organizations voice responsibilities since I had some basic turnover and my CCNA Voice. Now mind you this was basic stuff and I mostly learned on my own with no real world experiences, some hands on practice but it was some home lab gear strictly for the CCNA Voice studies.
But my question is, where do I begin as far as taking over VOIP duties? What should be some of the first things I am documenting and observing? I have been doing the job for a little while now but I'm more or less ensuring day to day stuff is completed for users. If any real disaster or problem occured I would be SOL! Now to be honest there is another engineer but he works at a remote location and we hardly communicate because he is very busy and seems like he doesn't have time to train a new person, I happen to be the only candidate at the time to accept the fast turnover since I had a voice certification.
What can anyone reccomend as far as where I should begin first to undestand the basic foundation of the VOIP network. I have some basic access to call manager and unity servers but not to any gatekeepers and gateways. We have nearly 10-15k phones so most of my day is absorbed performing menial tickets and I know there is probably a faster way to complete some of the things I am doing but until I learn how I just do what I can do to keep the train moving.
Any advice is very welcomed!
Thanks and good luck to anyone else studying for their Voice track