Unable to get CUE to boot

Hello Everyone, 

I'm having an issue with my CUE module plugged into my 2811 ISR.... I installed the "cue-vm-k9.nm-aim.7.0.6.pkg" and the installation went through smoothly but then after that as expected I reach the "rc.post_install" after which I expect to be given a screen where it asks me if I would like to configure the system but instead it goes back into the Menu Options for Choice: 1 to Install Software, 2 to Reload Module and 3 to Clean Disk.... 

If I reload the module the whole procedure keeps repeating and I'm unable to session in to the CUE Module... I'm running CME version 7.1 and I've loaded and installed CUE 7.0.6 as it was compatible with the CME version 7.1 for the NM-CUE.

I've logged a complete cycle of what happens when I try to session into the router after reloading the module and the log file output is below for you to understand exactly what I'm talking about.

I've been online trying to find a solution for the last 7 hours and have nothing in hand... to me it seems that the CUE module after having the 7.0.6 software installed is unable to boot from the location that the software is installed at although its booting from the flash..... 

I'd really appreciate any help I could get to get this issue sorted out... I've also tried to reset the module but still the same...

I'm unable to ping the service module ip and I also receive the following errors every now and then and my config of my "interface service-engine 1/0" is: 

 interface Service-Engine1/0
 ip unnumbered FastEthernet0/0.602
 service-module ip address 142.202.66.253 255.255.255.0
 service-module ip default-gateway 142.202.66.254

 


R3#show ip int brief

Interface                  IP-Address      OK? Method Status                Protocol
FastEthernet0/0            unassigned      YES NVRAM  up                    up
FastEthernet0/0.502        142.102.66.254  YES NVRAM  up                    up
FastEthernet0/0.602        142.202.66.254  YES NVRAM  up                    up
FastEthernet0/1            unassigned      YES NVRAM  administratively down down
Serial0/0/0                unassigned      YES NVRAM  up                    up
Serial0/0/0.1              177.0.201.2     YES NVRAM  up                    up
Serial0/1/0:0              unassigned      YES unset  down                  down
Serial0/1/0:1              unassigned      YES unset  down                  down
Serial0/1/0:2              unassigned      YES unset  down                  down
Serial0/1/0:15             unassigned      YES NVRAM  up                    up
Service-Engine1/0          142.202.66.254  YES TFTP   up                    up
Loopback0                  142.1.66.254    YES NVRAM  up                    up

R3#show run | s ospf


router ospf 1
 log-adjacency-changes
 network 0.0.0.0 255.255.255.255 area 0

 

Module reload Log Output

 

*Apr 23 22:49:13.347: %SYS-5-CONFIG_I: Configured from console by console

R3#service-modle ul

R3#service-module ser

R3#service-module service-Engine 1/0 reload

Do you want to proceed with reload?[confirm]

Trying to reload Service Module Service-Engine1/0.

 

R3#

[Resuming connection 1 to 142.202.66.254 ... ]

 

MONITOR SHUTDOWN...

 

MONITOR EXIT...

INIT: mount: /sys not mounted already, or bad option

mount: /dev/pts not mounted already, or bad option

mount: mount point /dev/shm does not exist

Remounting device 01:00 ... OK

Done.

Restarting system.

 

 

Initializing memory.  Please wait. 

*Apr 23 22:49:46.843: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine1/0, changed state to down 256 MB SDRAM detected

BIOS Version: SM 02.00

BIOS Build date: 09/17/02

System Now Booting ...

 

Booting from flash..., please wait.

 

[BOOT-ASM]

 

 

Please enter '***' to change boot configuration: 

*Apr 23 22:50:06.843: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine1/0, changed state to up

*Apr 23 22:50:07.847: %OSPF-4-NO_IPADDRESS_ON_INT: No IP address for interface Service-Engine1/0nw_boot: 0 cue-installer.nm-ai

m.7.0.6

Me: 142.202.66.253, Server: 142.202.66.2, Gateway: 142.202.66.254

Loading cue-installer.nm-aim.7.0.6

-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|/-|Dbg: Final image size: 11540828

 

nm_get_bl_type: 0

nm_load_cisco_chain_load: 0

Debug: bl_sz: 94016

Debug: cisco_bl_sz: 58641

cisco_cl_addr: 0x1001730

nm_get_bl_type: 0

nm_load_cisco_chain_load: 0

Debug: bl_sz: 94016

Debug: cisco_bl_sz: 58641

Debug: loader_sz: 4000

loader_addr: 0x1200000

Cisco BootLoader start

verify_netboot_img

found signature

Found bootable

img_start: b sig_len: 172 sig_start: G

nm_get_bl_type: 0

bl_sz: 94016

Cisco_bl_sz: 58641

after buf_len: 4000

after KEY_InitMem

reading key: 0

reading key: 1

reading key: 2

reading key: 3

reading key: 4

reading key: 5

after aesop_RSA_keyarray_read

in verifysignature_md5, MD5 hash generated now, str format:hexmd5:5ea44a41692a3f41d3bab0474936198f

Verifying signature now... 

calling RSA decrypt now

 

mem ptr: 0 704 832 968 1040 1172 1184 1196 1208 1220 1228 1244 1268 1284 1300 1316 1332 1344 1360 1384 1400 1664 1804 2080 2224 2364 2880 3396 3660 3924 4188 RSA decrypt returned:33

verifysignature_md5, Orig MD5 hash generated during encryption:5ea44a41692a3f41d3bab0474936198f

signatures match...

Image signature verified successfully

CISCO_BL: boot_image: 0x1200000

[LOADER]: image/plat/sz: 2/1/11540828

Aesop Helper: system image header: v=2, b=946332, i=10591506

Network boot: moving 3072 code bytes to 0x90000

....

Network boot: invoking kernel now

[BOOT-PHASE2]: booting kernel

[BOOT-PHASE2]: booting kernel

Linux version 2.4.24 ([email protected]) (gcc version 2.95.3 20010315 (release)) #1 Fri Mar 30 08:37:07 PST 2007

Platform: nm

setup.c: handling flash window at [15MB..16MB]

setup.c: handling kernel log buf at [250.5MB]

setup.c: handling trace buf at [251MB]

BIOS-provided physical RAM map:

 BIOS-e820: 0000000000000000 - 000000000009f400 (usable)

 BIOS-e820: 000000000009f400 - 00000000000a0000 (reserved)

 BIOS-e820: 00000000000e0800 - 0000000000100000 (reserved)

 BIOS-e820: 0000000000100000 - 0000000000f00000 (usable)

 BIOS-e820: 0000000000f00000 - 0000000001000000 (reserved)

 BIOS-e820: 0000000001000000 - 000000000fa80000 (usable)

 BIOS-e820: 000000000fa80000 - 000000000fb00000 (reserved)

 BIOS-e820: 000000000fb00000 - 0000000010000000 (reserved)

 BIOS-e820: 00000000fff00000 - 0000000100000000 (reserved)

250MB LOWMEM available.

On node 0 totalpages: 64128

zone(0): 4096 pages.

zone(1): 60032 pages.

zone(2): 0 pages.

DMI not present.

Kernel command line: root=/dev/ram ramdisk_size=200000 ramdisk_start=0x6000000 console=ttyS0,9600n8 plat=nm 

Initializing CPU#0

Detected 498.675 MHz processor.

Calibrating delay loop... 996.14 BogoMIPS

Memory: 239764k/256512k available (1211k kernel code, 15336k reserved, 693k data, 96k init, 0k highmem)

kdb version 4.3 by Keith Owens, Scott Lurndal. Copyright SGI, All Rights Reserved

in atrace_init

log_head: h: 0, t: 0, l: 0, w: 0, s: 5241792

Using existing trace log

log_head: h: 0, t: 0, l: 0, w: 0, s: 5241792

Dentry cache hash table entries: 32768 (order: 6, 262144 bytes)

Inode cache hash table entries: 16384 (order: 5, 131072 bytes)

Mount cache hash table entries: 512 (order: 0, 4096 bytes)

Buffer cache hash table entries: 16384 (order: 4, 65536 bytes)

Page-cache hash table entries: 65536 (order: 6, 262144 bytes)

CPU: L1 I cache: 16K, L1 D cache: 16K

CPU: L2 cache: 256K

CPU serial number disabled.

CPU: Intel Pentium III (Coppermine) stepping 0a

Enabling fast FPU save and restore... done.

Enabling unmasked SIMD FPU exception support... done.

Checking 'hlt' instruction... OK.

POSIX conformance testing by UNIFIX

PCI: PCI BIOS revision 2.10 entry at 0xeab9c, last bus=0

PCI: Using configuration type 1

PCI: Probing PCI hardware

PCI: Probing PCI hardware (bus 00)

Limiting direct PCI/PCI transfers.

Linux NET4.0 for Linux 2.4

Based upon Swansea University Computer Society NET3.039

Initializing RT netlink socket

Starting kswapd

kinoded started

VFS: Disk quotas vdquot_6.5.1

devfs: v1.12c (20020818) Richard Gooch ([email protected])

devfs: devfs_debug: 0x0

devfs: boot_options: 0x1

Serial driver version 5.05c (2001-07-08) with MANY_PORTS SHARE_IRQ SERIAL_PCI enabled

ttyS00 at 0x03f8 (irq = 4) is a 16550A

ttyS01 at 0x02f8 (irq = 3) is a 16550A

Cisco ContentEngine Flash Driver Version 0.02

RAMDISK driver initialized: 16 RAM disks of 200000K size 1024 blocksize

eepro100.c:v1.09j-t 9/29/99 Donald Becker http://www.scyld.com/network/eepro100.html

eepro100.c: $Revision: 1.36 $ 2000/11/17 Modified by Andrey V. Savochkin <[email protected]> and others

eth0: PCI device 8086:1229, 00:16:C7:09:26:00, IRQ 9.

  Receiver lock-up bug exists -- enabling work-around.

  Board assembly 668081-002, Physical connectors present: RJ45

  Primary interface chip i82555 PHY #1.

  General self-test: passed.

  Serial sub-system self-test: passed.

  Internal registers self-test: passed.

  ROM checksum self-test: passed (0x04f4518b).

  Receiver lock-up workaround activated.

eth1: PCI device 8086:1229, 00:16:C7:09:26:01, IRQ 10.

  Receiver lock-up bug exists -- enabling work-around.

  Board assembly 668081-002, Physical connectors present: RJ45

  Primary interface chip i82555 PHY #1.

  General self-test: passed.

  Serial sub-system self-test: passed.

  Internal registers self-test: passed.

  ROM checksum self-test: passed (0x04f4518b).

  Receiver lock-up workaround activated.

Uniform Multi-Platform E-IDE driver Revision: 7.00beta4-2.4

ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx

PIIX4: IDE controller at PCI slot 00:07.1

PIIX4: chipset revision 1

PIIX4: not 100% native mode: will probe irqs later

    ide0: BM-DMA at 0xfc00-0xfc07, BIOS settings: hda:pio, hdb:pio

    ide1: BM-DMA at 0xfc08-0xfc0f, BIOS settings: hdc:pio, hdd:pio

hda: C/H/S=50127/232/176 from BIOS ignored

hdb: C/H/S=0/0/0 from BIOS ignored

hda: HTE541040G9AT00, ATA DISK drive

blk: queue c03210c0, I/O limit 4095Mb (mask 0xffffffff)

ide0 at 0x1f0-0x1f7,0x3f6 on irq 14

hda: attached ide-disk driver.

hda: host protected area => 1

hda: 78140160 sectors (40008 MB) w/7539KiB Cache, CHS=4864/255/63, UDMA(33)

init unit number == 0

Partition check:

 /dev/ide/host0/bus0/target0/lun0: p1

Model == HTE541040G9AT00

Flash capacity == 78140160

init unit number == 1

IEEE 802.2 LLC for Linux 2.1 (c) 1996 Tim Alpaerts

NET4: Linux TCP/IP 1.0 for NET4.0

IP Protocols: ICMP, UDP, TCP, IGMP

IP: routing cache hash table of 2048 buckets, 16Kbytes

TCP: Hash tables configured (established 16384 bind 16384)

NET4: Unix domain sockets 1.0/SMP for Linux NET4.0.

RAMDISK: Compressed image found at block 100663296

Freeing initrd memory: 10343k freed

VFS: Mounted root (ext2 filesystem) readonly.

Mounted devfs on /dev

Init drive control

Freeing unused kernel memory: 96k freed

INIT: version 2.86 booting

Started device management daemon v1.3.25 for /dev

mount: mount point /dev/pts does not exist

mounting sys fs ...

mount: unknown filesystem type 'sysfs'

 

/dev/root has gone 38485 days without being checked, check forced.

 

1068 inodes used (17%)

11 non-contiguous inodes (1.0%)

# of inodes with ind/dind/tind blocks: 318/15/0

29050 blocks used (80%)

0 bad blocks

0 large files

 

839 regular files

60 directories

0 character device files

0 block device files

0 fifos

14 links

160 symbolic links (160 fast symbolic links)

0 sockets

--------

1073 files

 

FILESYSTEM CLEAN

Remounting the root filesystem read-write...

 

kernel.sem = 1900 4000 32 100

vm.overcommit_memory = 1

 

 

Welcome to Cisco Service Engine

 

Sun Jan  1 00:00:00 UTC 2006

 

********** rc.aesop ****************

rsrc_file:/etc/nm_rsrc_file

Populating resource values from /etc/nm_rsrc_file

rsrc_file:/etc/default_rsrc_file

Populating resource values from /etc/default_rsrc_file

==> Platform nm, management interface is eth1

==> Platform nm, management interface is eth1

IOS IP Address Registration complete.

 

Kernel IP routing table

Destination     Gateway         Genmask         Flags   MSS Window  irtt Iface

142.202.66.0    *               255.255.255.0   U         0 0          0 eth1

default         142.202.66.254  0.0.0.0         UG        0 0          0 eth1

 

Size of buff is: 65536

65536 bytes written

Parsing...

ENGINEERING 12 MAILBOX LICENSE

/tmp/license/voicemail_lic.sig

INIT: Entering runlevel: 2

********** rc.post_install ****************

 

Changing owners and file permissions.

Change owners and permissions complete.

INIT: Switching to runlevel: 4

INIT: Sending processes the TERM signal

STARTED: dwnldr_startup.sh

Welcome to Cisco Systems Service Engine Helper Software

Please select from the following

1 Install software

2 Reload module

3 Disk cleanup

(Type '?' at any time for help)

Choice: 

Comments

  • There are few possibilities for this is happening:

    1. There are 6/7 files on the zip file after extracting the original downloaded from CCO. The file list is here:



    For NM-CUE, NM-CUE-EC, and AIM-CUE (cue-vm-k9.nm-aim.7.0.x.zip)


    imagecue-installer.nm-aim.7.0.x


    imagecue-vm-k9.nm-aim.7.0.x.pkg


    imagecue-vm-full-k9.nm-aim.7.0.x.prt1


    imagecue-vm-installer-k9.nm-aim.7.0.x.prt1


    imagecue-vm-langpack.nm-aim.7.0.x.pkg

    Make sure you have all the files on your FTP repository while you are downloading the image into CUE.

    2. Though you haven't mentioned that, but need to ask to be sure - are you pressing '***' at the beginning when CUE module loads? the 'Cisco Systems Service Engine Helper Software' only loads when you press *** at the early stage or reboot.

    If you are not doing so, somehow the package is not installed correctly so you need to install the software again. No worries, only few minutes job! Follow this procedure using BootHelper:

    http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/boothelp.html

     

    Please keep posted how installation goes!

     

  • Hi Mijanur,

    Thank you for your post on this issue of mine;

    1. There are 6/7 files on the zip file after extracting the original downloaded from CCO. The file list is here:

    Yup, I've got these files in my FTP, I downloaded them off the cisco cco website a couple of days back. I've mentioned all the files I have in the FTP root below:

    cue-installer.nm-aim.7.0.6
    cue-vm-en_US-langpack.nm-aim.7.0.6.prt1
    cue-vm-full-k9.nm-aim.7.0.6.prt1
    cue-vm-installer-k9.nm-aim.7.0.6.prt1
    cue-vm-k9.nm-aim.7.0.6.pkg
    cue-vm-langpack.nm-aim.7.0.6.pkg
    cue-vm-license_12mbx_cme_7.0.6.pkg 

    2. Though you haven't mentioned that, but need to ask to be sure - are you pressing '***' at the beginning when CUE module loads? the 'Cisco Systems Service Engine Helper Software' only loads when you press *** at the early stage or reboot. 

    Yes, what I did is I reset and reloaded the module and then pressed a *** to get into the boot helper mode after which I typed config and followed the document you posted above.

    The problem is, after it downloads and installs the software when I choose 1 for "Install Software" I it gets installed and in the end it gets rebooted and comes back to the same point asking for "Choice: 1 for Install Software, 2 for Reboot and 3 for Clean Disk".

    Any other ideas why it comes to the choice menu option rather than giving me the cue# prompt when I session in.

    Regards,
    Aamerimage 

  • Hi,

    Does it repeat if you choose option#2 to reload the router?

  • Ya it repeats and comes to the Choice option...

     

     

  • Got it to work... the problem was what I had suspected, the CUE module after installing the software was booting from the flash instead of the disk and this was because I had chosen <none> instead of <disk> during the boot load config parameters for the parameter

     


    Default Boot [disk] >disk

    Thanks for all the help..... what a relief.
    
    
    Regards,
    Aamer 
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