UCCX: cannot get DNIS from wildcard trigger [SOLVED]
It's solved using either "Dialed Number" or "Original Called Number" attribute.
Not sure why it wasn't working before.
My UCCX ICD app has a wild card trigger "2XXX".
I am trying to retrieve the actual dialed digits from "Get Call Contact Info" Step.
E.g user dials 2777, I want to retrieve from the --Triggering Contact-- "2777" instead of "2XXX".
Unfortunately none of the attributes seem to be working.
I have tried the attributes:
"Original Called Number"
"Original Dialed Number"
- but in each case, the step always returns the "2XXX" wildcard DN.
I must be overlooking something simple here, any ideas?