Should I request a reread?
I took the CCIE R&S in San Jose on Monday and walked out knowing that I had passed. Come to find out, I failed the troubleshooting section and passed the configuration. I could not believe that I failed the troubleshooting and it took me some time to figure out why I failed. During the TS section I completed all tickets and verified them 100% with 30 minutes to spare. I spent this 30 minutes double, triple checking every part of every ticket, reviewing the rules and restrictions to verify I did not violate anything.
Now, like I mentioned I know that I completed all tickets; however, I had asked the proctor a question regarding one of the tickets which I believe he gave me the wrong information on. Due to NDA I can not tell you what the ticket was or what the misinformation he gave me was. It was simple clarification question on what the end result of a question should be. It had nothing to do with my technical knowledge but interpretation of the question. Our conversation is below:
Me: "Is the question asking me to do A or B?"
Proctor: "Can you make B happen?"
Proctor: "Then do that"
Looking back on that conversation and the ticket itself, I realized that he gave me the wrong information. I was supposed to do it the other way which is why I missed that question. If I had done it the other way, I would have got credit for that ticket and therefore would have passed the exam. He seemed to be a little unsure himself about whether I should do it one way or another. If he had graded the lab himself, I believe he would have gave me credit for it since he told me to do it that way.
So my question is: Should I request a reread or just reschedule for another attempt? Has anyone done a reread and is this the type of thing that would take a grade from FAIL to PASS? I noticed on the page that when you request a reread, they provide you with a place for comments where I could describe, in detail, this same scenario and hope that they would talk to my proctor who could confirm our conversation.