CME SIP REGISTER issue
Hello, I am trying to register my CP-7941G phone to my CME. The phone used to register with CUCM (177.1.10.10). Now it still restering to CUCM though the tftp server is CME. But the phone is unstable as it keep restarting and registering every once a few minutes.The phone's IP is 177.3.11.102. I did try to connect the phone to CUCM and change the firmware to SIP firware. Now it's using SIP41.9-0-2SR1S. I don't why it cannot register. Any suggestion would be appreciated. Thank you.
Here is some information:
CME#debug tftp ev
CME#debug tftp events
TFTP Event debugging is on
CME#debug tftp pack
CME#debug tftp packets
TFTP Packet debugging is on
CME#
CME#
There is no debug output
CME#s ver
Cisco IOS Software, 3700 Software (C3745-ENTSERVICESK9-M), Version 12.4(15)T1, RELEASE SOFTWARE (fc2)
CME#show telephony-service
telephony-service is not enabled
CME#show voice register tftp-bind
tftp-server syncinfo.xml url flash:/syncinfo.xml
tftp-server SIPDefault.cnf url flash:/SIPDefault.cnf
tftp-server softkeyDefault_kpml.xml url flash:/softkeyDefault_kpml.xml
tftp-server softkeyDefault.xml url flash:/softkeyDefault.xml
tftp-server OS79XX.TXT url flash:/OS79XX.TXT
CME#sh ip dhcp binding
Bindings from all pools not associated with VRF:
IP address Client-ID/ Lease expiration Type
Hardware address/
User name
177.3.11.100 0100.21a0.8666.af Aug 16 2008 12:16 PM Automatic
177.3.11.102 0100.1c58.1cb0.f3 Aug 16 2008 11:20 AM Automatic
some of the output from show run:
no ip dhcp use vrf connected
ip dhcp excluded-address 177.3.11.1 177.3.11.99
ip dhcp excluded-address 177.3.11.200 177.3.11.255
!
ip dhcp pool Voice
network 177.3.11.0 255.255.255.0
option 150 ip 177.3.11.1
default-router 177.3.11.1
voice service voip
allow-connections sip to sip
sip
bind control source-interface FastEthernet0/0.11
bind media source-interface FastEthernet0/0.11
registrar server expires max 1200 min 300
no update-callerid
voice register global
mode cme
source-address 177.3.11.1 port 5060
max-dn 10
max-pool 5
load 7960-7940 P0s3-08-8-00
load 7941GE SIP41.8-2-1S.loads
load 7941 SIP41.8-2-1S.loads
authenticate register
tftp-path flash:
create profile sync 0218368833093059
!
voice register dn 1
number 3002
name Br2Ph2
label Br2 3002
!
voice register pool 1
id mac 001C.581C.B0F3
type 7941
number 1 dn 1
dtmf-relay sip-notify
username 3005 password cisco
codec g711ulaw
tftp-server flash:P003-08-8-00.bin
tftp-server flash:P003-08-8-00.sbn
tftp-server flash:P0S3-08-8-00.loads
tftp-server flash:P0S3-08-8-00.sb2
tftp-server flash:apps41.8-2-0-55.sbn
tftp-server flash:cnu41.8-2-0-55.sbn
tftp-server flash:cvm41sip.8-2-0-55.sbn
tftp-server flash:dsp41.8-2-0-55.sbn
tftp-server flash:jar41sip.8-2-0-55.sbn
tftp-server flash:ad
tftp-server flash:SIP41.8-2-1S.loads
tftp-server flash:term41.default.loads
tftp-server flash:term61.default.loads
CME#sh flash:
-#- --length-- -----date/time------ path
1 237318 Mar 24 2008 23:22:26 crashinfo_20080324-232227
2 2356238 Aug 14 2008 20:55:38 gui/apps41.8-2-0-55.sbn
3 40229100 Mar 11 2008 00:34:54 c3745-entservicesk9-mz.124-15.T1.bin
4 0 Jul 02 2008 02:54:00 bacdprompts
5 18836 Jul 02 2008 02:54:02 bacdprompts/app-b-acd-2.1.2.2-ReadMe.txt
6 24985 Jul 02 2008 02:54:02 bacdprompts/app-b-acd-2.1.2.2.tcl
7 35485 Jul 02 2008 02:54:02 bacdprompts/app-b-acd-aa-2.1.2.2.tcl
8 75650 Jul 02 2008 02:54:02 bacdprompts/en_bacd_allagentsbusy.au
9 83291 Jul 02 2008 02:54:04 bacdprompts/en_bacd_disconnect.au
10 63055 Jul 02 2008 02:54:04 bacdprompts/en_bacd_enter_dest.au
11 37952 Jul 02 2008 02:54:06 bacdprompts/en_bacd_invalidoption.au
12 496521 Jul 02 2008 02:54:06 bacdprompts/en_bacd_music_on_hold.au
13 123446 Jul 02 2008 02:54:08 bacdprompts/en_bacd_options_menu.au
14 42978 Jul 02 2008 02:54:08 bacdprompts/en_bacd_welcome.au
15 34794 Jul 02 2008 02:54:08 bacdprompts/en_bacd_xferto_operator.au
16 22542 Jul 02 2008 02:54:10 CME-7-0-full-readme-v.1.0.txt
17 0 Jul 02 2008 02:54:10 Desktops
18 0 Jul 02 2008 02:54:10 Desktops/320x212x12
19 131470 Jul 02 2008 02:54:12 Desktops/320x212x12/CampusNight.png
20 80565 Jul 02 2008 02:54:12 Desktops/320x212x12/CiscoFountain.png
21 628 Jul 02 2008 02:54:12 Desktops/320x212x12/List.xml
22 109076 Jul 02 2008 02:54:14 Desktops/320x212x12/MorroRock.png
23 108087 Jul 02 2008 02:54:14 Desktops/320x212x12/NantucketFlowers.png
24 10820 Jul 02 2008 02:54:14 Desktops/320x212x12/TN-CampusNight.png
25 9657 Jul 02 2008 02:54:14 Desktops/320x212x12/TN-CiscoFountain.png
26 7953 Jul 02 2008 02:54:16 Desktops/320x212x12/TN-Fountain.png
27 7274 Jul 02 2008 02:54:16 Desktops/320x212x12/TN-MorroRock.png
28 9933 Jul 02 2008 02:54:16 Desktops/320x212x12/TN-NantucketFlowers.png
29 138278 Jul 02 2008 02:54:18 Desktops/320x212x12/Fountain.png
30 0 Jul 02 2008 02:54:18 gui
31 3987 Jul 02 2008 02:54:18 gui/admin_user.html
32 650596 Jul 02 2008 02:54:20 gui/admin_user.js
33 1029 Jul 02 2008 02:54:22 gui/CiscoLogo.gif
34 617 Jul 02 2008 02:54:22 gui/CME_GUI_README.TXT
35 953 Jul 02 2008 02:54:22 gui/Delete.gif
36 16344 Jul 02 2008 02:54:22 gui/dom.js
37 864 Jul 02 2008 02:54:24 gui/downarrow.gif
38 6146 Jul 02 2008 02:54:24 gui/ephone_admin.html
39 4558 Jul 02 2008 02:54:24 gui/logohome.gif
40 3866 Jul 02 2008 02:54:24 gui/normal_user.html
41 78428 Jul 02 2008 02:54:26 gui/normal_user.js
42 1347 Jul 02 2008 02:54:26 gui/Plus.gif
43 843 Jul 02 2008 02:54:26 gui/sxiconad.gif
44 174 Jul 02 2008 02:54:28 gui/Tab.gif
45 2431 Jul 02 2008 02:54:28 gui/telephony_service.html
46 870 Jul 02 2008 02:54:28 gui/uparrow.gif
47 9968 Jul 02 2008 02:54:28 gui/xml-test.html
48 3412 Jul 02 2008 02:54:30 gui/xml.template
49 496521 Jul 02 2008 02:54:30 music-on-hold.au
50 0 Jul 02 2008 02:54:32 phone
51 0 Jul 02 2008 02:54:32 phone/7945-7965
52 2496963 Jul 02 2008 02:54:38 phone/7945-7965/apps45.8-3-2-27.sbn
53 585536 Jul 02 2008 02:54:40 phone/7945-7965/cnu45.8-3-2-27.sbn
54 2453202 Jul 02 2008 02:54:46 phone/7945-7965/cvm45sccp.8-3-2-27.sbn
55 326315 Jul 02 2008 02:54:48 phone/7945-7965/dsp45.8-3-2-27.sbn
56 555406 Jul 02 2008 02:54:50 phone/7945-7965/jar45sccp.8-3-2-27.sbn
57 638 Jul 02 2008 02:54:50 phone/7945-7965/SCCP45.8-3-3S.loads
58 642 Jul 02 2008 02:54:50 phone/7945-7965/term45.default.loads
59 642 Jul 02 2008 02:54:50 phone/7945-7965/term65.default.loads
60 0 Jul 02 2008 02:54:52 phone/7937
61 7821474 Jul 02 2008 02:55:10 phone/7937/apps37sccp.1-1-1-1.bin
62 0 Jul 02 2008 02:55:10 phone/7914
63 49986 Jul 02 2008 02:55:12 phone/7914/S00105000300.sbn
64 0 Jul 02 2008 02:55:12 phone/7906-7911
65 2496963 Jul 02 2008 02:55:18 phone/7906-7911/apps11.8-3-2-27.sbn
66 551014 Jul 02 2008 02:55:20 phone/7906-7911/cnu11.8-3-2-27.sbn
67 2387207 Jul 02 2008 02:55:28 phone/7906-7911/cvm11sccp.8-3-2-27.sbn
68 326315 Jul 02 2008 02:55:28 phone/7906-7911/dsp11.8-3-2-27.sbn
69 307192 Jul 02 2008 02:55:30 phone/7906-7911/jar11sccp.8-3-2-27.sbn
70 658 Jul 02 2008 02:55:30 phone/7906-7911/SCCP11.8-3-3S.loads
71 662 Jul 02 2008 02:55:30 phone/7906-7911/term06.default.loads
72 662 Jul 02 2008 02:55:32 phone/7906-7911/term11.default.loads
73 0 Jul 02 2008 02:55:32 phone/7920
74 1155568 Jul 02 2008 02:55:34 phone/7920/cmterm_7920.4.0-03-02.bin
75 0 Jul 02 2008 02:55:36 phone/7931
76 2496963 Jul 02 2008 02:55:40 phone/7931/apps31.8-3-2-27.sbn
77 551890 Jul 02 2008 02:55:44 phone/7931/cnu31.8-3-2-27.sbn
78 2382491 Jul 02 2008 02:55:48 phone/7931/cvm31sccp.8-3-2-27.sbn
79 326315 Jul 02 2008 02:55:50 phone/7931/dsp31.8-3-2-27.sbn
80 308573 Jul 02 2008 02:55:52 phone/7931/jar31sccp.8-3-2-27.sbn
81 639 Jul 02 2008 02:55:52 phone/7931/SCCP31.8-3-3S.loads
82 643 Jul 02 2008 02:55:54 phone/7931/term31.default.loads
83 0 Jul 02 2008 02:55:54 phone/7942-7962
84 2496963 Jul 02 2008 02:56:00 phone/7942-7962/apps42.8-3-2-27.sbn
85 585562 Jul 02 2008 02:56:02 phone/7942-7962/cnu42.8-3-2-27.sbn
86 2452185 Jul 02 2008 02:56:08 phone/7942-7962/cvm42sccp.8-3-2-27.sbn
87 326315 Jul 02 2008 02:56:10 phone/7942-7962/dsp42.8-3-2-27.sbn
88 443607 Jul 02 2008 02:56:10 phone/7942-7962/jar42sccp.8-3-2-27.sbn
89 658 Jul 02 2008 02:56:12 phone/7942-7962/SCCP42.8-3-3S.loads
90 662 Jul 02 2008 02:56:12 phone/7942-7962/term42.default.loads
91 662 Jul 02 2008 02:56:12 phone/7942-7962/term62.default.loads
92 0 Jul 02 2008 02:56:12 phone/7921
93 2559783 Jul 02 2008 02:56:18 phone/7921/APPS-1.1.1.SBN
94 894 Jul 02 2008 02:56:20 phone/7921/CP7921G-1.1.1.LOADS
95 1787806 Jul 02 2008 02:56:24 phone/7921/GUI-1.1.1.SBN
96 2083047 Jul 02 2008 02:56:30 phone/7921/SYS-1.1.1.SBN
97 895905 Jul 02 2008 02:56:32 phone/7921/TNUX-1.1.1.SBN
98 2196478 Jul 02 2008 02:56:38 phone/7921/TNUXR-1.1.1.SBN
99 1339790 Jul 02 2008 02:56:42 phone/7921/WLAN-1.1.1.SBN
100 0 Jul 02 2008 02:56:42 phone/7940-7960
101 129824 Jul 02 2008 02:56:44 phone/7940-7960/P00308000500.bin
102 458 Jul 02 2008 02:56:44 phone/7940-7960/P00308000500.loads
103 705536 Jul 02 2008 02:56:46 phone/7940-7960/P00308000500.sb2
104 130228 Jul 02 2008 02:56:46 phone/7940-7960/P00308000500.sbn
105 0 Jul 02 2008 02:56:48 phone/7970-7971
106 2494499 Jul 02 2008 02:56:52 phone/7970-7971/apps70.8-3-2-27.sbn
107 547706 Jul 02 2008 02:56:54 phone/7970-7971/cnu70.8-3-2-27.sbn
108 2456051 Jul 02 2008 02:57:02 phone/7970-7971/cvm70sccp.8-3-2-27.sbn
109 530601 Jul 02 2008 02:57:04 phone/7970-7971/dsp70.8-3-2-27.sbn
110 538527 Jul 02 2008 02:57:06 phone/7970-7971/jar70sccp.8-3-2-27.sbn
111 638 Jul 02 2008 02:57:06 phone/7970-7971/SCCP70.8-3-3S.loads
112 642 Jul 02 2008 02:57:06 phone/7970-7971/term70.default.loads
113 642 Jul 02 2008 02:57:06 phone/7970-7971/term71.default.loads
114 0 Jul 02 2008 02:57:08 phone/7975
115 2496963 Jul 02 2008 02:57:12 phone/7975/apps75.8-3-2-27.sbn
116 585532 Jul 02 2008 02:57:14 phone/7975/cnu75.8-3-2-27.sbn
117 2453636 Jul 02 2008 02:57:20 phone/7975/cvm75sccp.8-3-2-27.sbn
118 326315 Jul 02 2008 02:57:22 phone/7975/dsp75.8-3-2-27.sbn
119 557786 Jul 02 2008 02:57:24 phone/7975/jar75sccp.8-3-2-27.sbn
120 638 Jul 02 2008 02:57:24 phone/7975/SCCP75.8-3-3S.loads
121 642 Jul 02 2008 02:57:26 phone/7975/term75.default.loads
122 0 Jul 02 2008 02:57:26 phone/7941-7961
123 2494499 Jul 02 2008 02:57:32 phone/7941-7961/apps41.8-3-2-27.sbn
124 547146 Jul 02 2008 02:57:34 phone/7941-7961/cnu41.8-3-2-27.sbn
125 2452629 Jul 02 2008 02:57:40 phone/7941-7961/cvm41sccp.8-3-2-27.sbn
126 530601 Jul 02 2008 02:57:42 phone/7941-7961/dsp41.8-3-2-27.sbn
127 315827 Jul 02 2008 02:57:44 phone/7941-7961/jar41sccp.8-3-2-27.sbn
128 638 Jul 02 2008 02:57:44 phone/7941-7961/SCCP41.8-3-3S.loads
129 642 Jul 02 2008 02:57:44 phone/7941-7961/term41.default.loads
130 642 Jul 02 2008 02:57:46 phone/7941-7961/term61.default.loads
131 0 Jul 02 2008 02:57:46 ringtones
132 8160 Jul 02 2008 02:57:46 ringtones/Analog1.raw
133 8160 Jul 02 2008 02:57:46 ringtones/Analog2.raw
134 5280 Jul 02 2008 02:57:48 ringtones/AreYouThere.raw
135 5040 Jul 02 2008 02:57:48 ringtones/AreYouThereF.raw
136 8160 Jul 02 2008 02:57:48 ringtones/Bass.raw
137 12240 Jul 02 2008 02:57:48 ringtones/CallBack.raw
138 16040 Jul 02 2008 02:57:50 ringtones/Chime.raw
139 8160 Jul 02 2008 02:57:50 ringtones/Classic1.raw
140 16080 Jul 02 2008 02:57:50 ringtones/Classic2.raw
141 10800 Jul 02 2008 02:57:52 ringtones/ClockShop.raw
142 2823 Jul 02 2008 02:57:52 ringtones/DistinctiveRingList.xml
143 9600 Jul 02 2008 02:57:52 ringtones/Drums1.raw
144 13440 Jul 02 2008 02:57:52 ringtones/Drums2.raw
145 15840 Jul 02 2008 02:57:54 ringtones/FilmScore.raw
146 16080 Jul 02 2008 02:57:54 ringtones/HarpSynth.raw
147 8160 Jul 02 2008 02:57:54 ringtones/Jamaica.raw
148 16080 Jul 02 2008 02:57:56 ringtones/KotoEffect.raw
149 12720 Jul 02 2008 02:57:56 ringtones/MusicBox.raw
150 8160 Jul 02 2008 02:57:56 ringtones/Piano1.raw
151 15360 Jul 02 2008 02:57:58 ringtones/Piano2.raw
152 9360 Jul 02 2008 02:57:58 ringtones/Pop.raw
153 7200 Jul 02 2008 02:57:58 ringtones/Pulse1.raw
154 4000 Jul 02 2008 02:58:00 ringtones/Ring1.raw
155 4000 Jul 02 2008 02:58:00 ringtones/Ring2.raw
156 4000 Jul 02 2008 02:58:00 ringtones/Ring3.raw
157 4000 Jul 02 2008 02:58:00 ringtones/Ring4.raw
158 4000 Jul 02 2008 02:58:02 ringtones/Ring5.raw
159 4000 Jul 02 2008 02:58:02 ringtones/Ring6.raw
160 4000 Jul 02 2008 02:58:02 ringtones/Ring7.raw
161 495 Jul 02 2008 02:58:02 ringtones/RingList.xml
162 10800 Jul 02 2008 02:58:04 ringtones/Sax1.raw
163 14160 Jul 02 2008 02:58:04 ringtones/Sax2.raw
164 16080 Jul 02 2008 02:58:04 ringtones/Vibe.raw
165 459 Jul 22 2008 11:37:24 P0S3-08-8-00.loads
166 755912 Jul 22 2008 11:39:08 P0S3-08-8-00.sb2
167 130548 Jul 22 2008 11:39:38 P003-08-8-00.bin
168 130952 Jul 22 2008 11:39:48 P003-08-8-00.sbn
169 3613 Aug 09 2008 17:13:10 softkeyDefault.xml
170 434445 Aug 14 2008 23:02:46 gui/cnu41.8-2-0-55.sbn
171 1825 Aug 09 2008 17:13:10 SIPDefault.cnf
172 3579 Aug 09 2008 17:13:10 softkeyDefault_kpml.xml
173 69 Aug 09 2008 17:13:08 syncinfo.xml
174 2475556 Aug 14 2008 23:03:14 gui/cvm41sip.8-2-0-55.sbn
175 492817 Aug 14 2008 23:03:30 gui/dsp41.8-2-0-55.sbn
176 230817 Aug 14 2008 23:03:44 gui/jar41sip.8-2-0-55.sbn
177 638 Aug 14 2008 23:03:50 gui/SIP41.8-2-1S.loads
178 642 Aug 14 2008 23:04:00 gui/term41.default.loads
179 642 Aug 14 2008 23:04:08 gui/term61.default.loads
180 13 Aug 15 2008 11:16:46 OS79XX.TXT
CME#more SIPDefault.cnf
image_version: "";
call_manager1_addr: "177.3.11.1";
call_manager2_addr: "";
call_manager3_addr: "";
call_manager1_sip_port: "5060";
call_manager2_sip_port: "";
call_manager3_sip_port: "";
proxy1_address: "USECALLMANAGER";
proxy2_address: "";
proxy3_address: "";
proxy4_address: "";
proxy5_address: "";
proxy6_address: "";
proxy1_port: "5060";
out put cut...
Comments
On Aug 25, 2011, at 13:12, WilliamZ <[email protected]> wrote:
Thank you Mark.
I found those firmware files from here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme41spc.htm
I think you suggest that I should find files like 8-2-1 files to match the 8-2-1S.loads file. But there is no files like that.
I tried to change
load 7941GE SIP41.8-2-1S.loads
load 7941 SIP41.8-2-1S.loads
as
load 7941GE term41.default.loads
load 7941 term41.default.loads
This didn't work.
I did the 'no create profile' and then 'create profile' everytime I changed it before I power cycle the phone.
Debug doesn't show any output. And the phone just register to the CUCM like before.
It looks like the phone doesn't get the right config file from CME. How does it know to register to CUCM? It must be the configuration from last time and it is still there.
BTW, I have another case which I think it's similar to this one:
I register 2 7941 phones easily to my UC 500 which is also runing CME. The phones upgrade the fireware and registered. I put another phone which is also registered to CUCM before now it has the similar situation. It keeps registering though it has the right TFTP , IP inforamtion from the UC 520. So I think the phone is trying to find the CUCM it registered before. I can still see the number in the old description from the CUCM in the phone screen. This case is running SCCP.
I go to phone's setting- Device Configuration - CallManager Configuration - CallManager1 10.1.1.1 active
another unregistered phone setting - Device Configuration - Unified CM Configuration - Unified CM1 - 177.1.10.10
The 177.1.10.10 is the CUCM the phone registered with. It cannot get the right CUCM IP. I think this is relate to the config file
I have seen something similar many times before where the phone is using old TFTP server IP/config file (similar to caching behaviour). Usually I do a factory reset which fix the problem.
Try to do factory reset and let us know the result. Use below link:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml
Thank you Baqari
Yes, I think resetting the phone is the only way to get rid of the old config file if we cannot get a new config file from the tftp server.
I fixed the problem. But unfortunately I don't know how exactly I fixed that.
I found one mistake in my first post. When we load some files, there should be no extensions. For example, it should be "load SIP41.8-2-1S" instead of "load SIP41.8-2-1S.load".
I was changing the files I load and keep creating profile to generate a new SIPDefaults.cnf.And then suddenly the phone was registering. I can only say it must because some sort of firmware and cnf files cause this issue besides the wrong command I mentioned above. The debug tftp events/packets generated no output at all in the whole process even when he phone was donwloading files and upgrading firmware. I don't know why.
I found this article helpful too.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmefiles.html#wp1023156
Good to hear this.
Regarding TFTP packets which aren't displayed using debug when the phone registers with CME, could be you missed "term mon" command [;)]
Else, you have to see tftp packets when you enable "debug tftp packets" if CME is used as your TFTP server.
Thank you Baqari,
I just use that command "terminal monitor" and then the output comes out. I learned a lot today. Thank you and have a good day.
Williamz;
I have had many similar problems with phone registrations as of late, when moving from one UCM platform to another. We have noticed that when moving from one cluster to another, especially with 8.x and above, the security certificates (CTL/ITL) refuse to release, and behave as though the old one has priority, and refuses to allow overwriting of this file. Our only way to correct this issue, is to do a factory reset. We have even found that on 7942/62's, when we do a Settings->Security->CTL->Erase, that it does not work 75%< of the time. I know that this doesn't tie directly to your question, but you said "I fixed the problem. But unfortunately I don't know how exactly I fixed that.", and I thought I would share this with you. We have also had issues with the trust list not being deleted from the phones as well, but that is more with 8.5 and 9.x phone loads, than w/ 7.x.