(Please note: i didnt just make this an open letter straight off the
bat, i contacted Brian and Scott and did not hear back from them so
have posted this here a plea of desperation that i just want my old
internetworkexpert back!)
Hi Scott, Hi Brian
I owe you and internetwork expert my CCIE number,
There is no doubt in my mind that YOU are primarily responsible for
me having this number along with your excellent coursework.
Based on the above, I know how good a company you are and I feel that
the following must be brought to your attention, I know you’re a
company that appreciates feedback and I have tried to be constructive
(but please understand I am also quite upset as this is really starting
to affect my schedule for my study.)
I cannot fathom that you personally would be happy with your current
releasing of product schedules, After passing my CCIE Routing and
switching I pre-ordered the Voice coursework from you.. Receipt shown
below… (I also ordered the CCIE Voice Class on demand.)
What I want you to focus on man, is the date of that order…
10/24/2007…
Can you tell me Brian, that this product which is STILL not out yet,
that this is an acceptable release schedule?
If I took 400 bucks of your money, and was still to deliver the
product .. almost 2 years, how would you feel? Now I already made this
complaint before a _year_ ago and your very kind PR woman gave me
something for my trouble (details between myself and Internetwork
expert) as a bit of an apology, which was nice.. but that was a year
ago and the course work is STILL not out…
So, based on this I thought to myself.. well im getting more into the
security now, ill go and do the CCIE security, passed the CCIE Security
written test and bought all the coursework from you.
Now, as you know the CCIE Security changed, and you haven’t quite
come out with all the coursework yet.. now this I can understand to a
certain extent because obviously its only just changed recently.
However I still feel your pace is EXTREMELY slow and I am not confident
you will have it all released by the end of the year which really is
not up to scratch. I think end of September is a more fair release
schedule.
Also, I am having major difficulty actually viewing the
class-on-demand coursework, major major difficulty with video/audio
sync.
The audio and video cut out so frequently for me it is basically unusable, why cant I just buffer the damn thing?
Please
don’t spin me something about my PC, I have tried on the _five_ pc’s I
have here on my 20 Meg internet connection at home, and have also tried
on my 100 MEG LINK at the ISP I work for at perth, BOTH are slow and
unusable, so pleaseee don’t start talking about “it must be my
connection.” I have eliminated this possibility as far as i can humanly
see. (Can anyone else on internet land confirm how its working for
them? Especially anyone in AUS? If i'm the only one ill recant this
part of my letter.)
Honestly Brian, I think you yourself are probably not happy with this
release schedule, I would honestly stop releasing new products until
you’ve actually finished the updates on your existing product mate. I
am a loyal customer, I even just recently purchased the core knowledge
questions from you for the ccie security because I know you _NORMALLY_
make a good product but this will be my last product purchase until i
see improvement (and in actual fact if my COD slowness problem cant be
resolved im going to need a refund as its just unwatchable at the
moment.). I _KNOW_ that you guys can do better. I personally believe
your problem is your stretching yourself way too thin, but you guys
obviously know how your business works better than I do.
From a customer who would normally sing your praises but thinks
recently your really dropping the ball.
sorry to bother you, I just want to know, days ago, I asked you a technical question about ospf virtual-link, did you get the question?
if you got it, can you tell me the reason that you didn't to reply? I'm new here, but I know you are one of the top specialists, I want the answer from you. the reason I don't post it publicly, is because I got this question from another vendor, they don't like me to post it elsewhere.
Thanks.
According to the diagram, does R1 and R3 exchange hello packets. why?